HR: AI Twin Automates Onboarding for Restaurant Chain
Due to AI, a German restaurant chain now saves roughly 40 hours weekly on onboarding new hires.
40
Hours Saved Weekly
60%
More Effective Training
5
Times Faster Onboarding
Overview
The SecureTwin.AI platform enables the private and secure creation and distribution of knowledge using AI twins(agents), digital counterparts that mirror the expertise of human professionals.
This case study shows how the restaurant chain created an AI twin, trained it on the company's knowledge base, and, with its help, automated the onboarding of new employees, saving roughly 40 hours weekly and significantly improving training effectiveness.
Problem Statement
- A German restaurant chain faced challenges with onboarding new employees.
- HR specialists were overwhelmed by repetitive inquiries from new hires.
- The absence of a centralized knowledge base slowed onboarding across 10+ restaurants.
- The company needed a single solution for the chain, carrying rules and standards for efficient onboarding.
Wanda Brooks (name has been changed for privacy reasons)
HR Generalist
“Our department spent too much time answering new employees’ questions, distracting from meaningful work. We desperately struggled to unburden ourselves and empower new hires with instant access to all the information necessary for a smooth onboarding process. Additionally, we needed to ensure that our benchmark standards would be met because in the HoReCa industry quality means everything.”
The SecureTwin.AI platform enables the private and secure creation and distribution of knowledge using LLM. With SecureTwin.AI, you can craft your AI twin, who will carry all of your expertise in a single centralized database and will be able to securely share it anytime, day or night, with a specific audience, preventing unauthorized access via an easily accessible chatbot.
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HR created an AI Twin and uploaded the chain’s policies and rules through a secure, no-code platform.
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Structured their data and formulated help questions tailored to the new employees.
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New employees were granted access to chat with this assistant via email.
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All of the data is stored safely and belongs to the company exclusively.
This video showcases how a new hire talks to an LLM Digital Twin
This video demonstrates how HR professionals create GenAI Digital Twin
Results
- The twin embodies a single knowledgebase for the whole restaurant chain distributed across Germany.
- The AI Twin is accessible for new hires 24/7, instantly answering their questions on desktop and mobile.
- Automated onboarding saves HR personnel up to 40 hours weekly, enhancing the department’s productivity 2x.
- AI Twin made onboarding five times faster and 60% more efficient for newbies.
Lukas Weber (name has been changed for privacy reasons)
new employee
“Thanks to the AI twin, I’ve learned easily how to communicate with our Guests using the company’s tone of voice, so that my work would meet the quality standards. I am also pleased to have all the organizational information like the overtime or sick leave terms rights at my fingertips day or night without the need to disturb my colleagues with questions.”
Time Spent on Onboarding
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Previously, 2 weeks+ for newbies and 40 hours a week for HR
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With SecureTwin.AI: 3 days for newbies and 0 hours for HR
Conclusion
SecureTwin.AI is a safe and efficient tool for knowledge distribution across enterprises.
It provides all the information needed under the brand standards and in a convenient chatbot format.
No need for clueless searches and questioning coworkers–just type your question and receive the relevant answer from the huge corporate knowledge base within seconds.
AI Twin enhances learning efficiency and speeds up training, significantly unloading the personnel responsible for knowledge distribution.